Privacy Policy

New Hope Behavioral Health 1500 Industrial Blvd, Ste 202, Abilene, TX 79602-8004 Phone: 325-480-2900 | Email: [email protected] Website: https://lp.nhbehavioral.com/home

Effective Date: June 25, 2026

New Hope Behavioral Health ("New Hope Behavioral Health," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, submitting a form, or enrolling in our SMS messaging program, you agree to the practices described in this policy.

Information We Collect

We may collect the following information when you interact with us:

Contact information - such as your name, mailing address, email address, and mobile phone number.

Appointment and inquiry details - information you provide when you request an appointment, ask a question, or contact our front desk.

Health-related information - limited information you choose to share with us in connection with scheduling or receiving care. Protected Health Information (PHI) is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which governs your medical records and clinical information.

Website usage information - such as IP address, browser type, pages visited, and similar technical data collected through cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

Schedule, confirm, and manage appointments;

Respond to your questions and requests;

Send you service-related and, where you have consented, informational or promotional text messages;

Provide and improve our services and website;

Comply with legal, regulatory, and professional obligations.

SMS / Text Messaging Privacy

When you opt in to receive text messages from New Hope Behavioral Health, we collect your mobile phone number and your consent to be contacted by SMS.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who provide support services, such as customer service or the technology platforms that help us deliver text messages, is permitted solely to operate the messaging program. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services that make message delivery possible.

Text messaging originator opt-in data and consent are never sold, rented, or shared for any marketing or promotional purpose.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. For help, reply HELP or contact us at 325-480-2900 or [email protected].

How We Protect Your Information

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. Protected Health Information is safeguarded in accordance with HIPAA requirements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, understand how visitors use it, and improve your experience. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly as a result.

Your Choices

You may:

Opt out of text messages at any time by replying STOP;

Request access to or correction of the personal information we hold about you;

Contact us with any questions about how your information is used.

Children's Privacy

While we provide care to minors as part of our behavioral health services, our website is not directed to children for the purpose of online data collection. We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian involvement.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above indicates when this policy was last revised. Continued use of our website or services after any update constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

New Hope Behavioral Health 1500 Industrial Blvd, Ste 202, Abilene, TX 79602-8004 Phone: 325-480-2900 Email: [email protected]